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  • Writer's pictureBlueShield IT Ltd

Join our Growing Technical Team - 2nd / 3rd Line IT Engineer

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Senior Service Engineer

Due to continued expansion, BlueShield IT are looking for an experienced 2nd / 3rd Line IT engineer to join our growing Technical Team, providing support both remotely and at client sites.

Main duties will include:

  • To receive and manage client support requests via our helpdesk system.

  • To troubleshoot and resolve customer issues.

  • Proactively help resolve support tickets and communicate client updates.

  • To conduct and manage Server and Network infrastructure installations, hardware refresh and other projects as required.

  • Installation of any new hardware equipment and software at client premises.

  • Be proactive and identify efficient methods for deploying projects and solutions.

  • Take responsibility for delivery of projects working alongside our Technical Director.

  • Ensure all projects are delivered on time and within budget.

  • Always maintain client relationships and communications.

  • Enhance and grow their IT skills and knowledge by self study, and company assisted training courses.

Candidate Requirements

Essential Experience

  • Minimum of 3 years proven technical IT skills.

  • Microsoft 365 Certification or above.

  • Microsoft 365 technical skills.

  • ComptTIA Network+ or Cisco Networking Certification.

  • Microsoft Windows 10 / 11Professional Operating Systems, and current Apple MacOS.

  • Microsoft Azure Active Directory.

  • Microsoft Office 365 applications suite.

Desirable Experience

  • Full UK driving license.

  • Impetus for self-improvement and learning the latest IT solutions & technologies.

  • Interest or experience of Cyber Security tools and solutions.

  • Experience of working for a Managed Service Provider.

  • Microsoft SharePoint / Teams experience.

  • Windows Server 2016 and above.

  • On premise and cloud backup solutions.

  • ESET Anti-Virus and Endpoint Security Solutions.

  • Hyper-V Server Virtualisation.

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